Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email along with the link to track your order.
Or, you can track the status of your order from your "order history" section on your account page on the website.
Can I change my order?
We can only change orders that have not been processed for shipping yet.
To make changes to your order, please reach out to support by submitting your request via "contact us" form or this chatbox.
How the food is being processed, packed, and served?
The food is well cooked. After cooling down, it will be vacuum-packed and kept frozen. The food is ready to heat up after defrosting since it is already pre-cooked.
How the food is being sent?
The food products are frozen when they are sent out. All the food products are couriered within insulated cool bags to keep them at the lowest temperature to ensure that they are delivered frozen.
How the food is stored after receiving it?
All food products are required to be stored in a freezer and frozen after receiving them.
How long can the food product last in the freezer?
We recommend consuming the food within 1 month of purchase.
Does the food pouch come with rice or noodles?
Our food pouches do not contain any rice or noodles. Photos of our products with rice /noodles are for reference only to give you an idea of how you can serve your food pouch the best.
How much is the courier charge if I can’t meet £68?
There is a minimum charge of £35 and it is free for delivery if the order is over £68. There will be a £7.5 delivery charge if the order cannot meet £68.
