FAQ

 

Delivery Tips – Ensure Smooth Receipt of Your Order!

UK deliveries can sometimes encounter issues, especially for customers living in flats or apartments. HKTasty mainly uses DPD Next Day Delivery and Royal Mail Tracked 24. Download DPD and Royal Mail apps for real-time updates and set options for missed deliveries:

**DPD Options:**
1. Neighbor collects—specify which ones.
2. Safe outdoor spot, like front door or garage.
3. Nearby convenience store pickup.

**Royal Mail Options:**
1. Safeplace (e.g., garage)—courier photos proof.
2. Neighbor collects—choose via tracking link.
3. Post Office pickup (10,500+ branches).

Couriers may not follow options, but without settings, they decide fully. Website setup is an option, but apps are easier. Hope this helps! 😁

Download the DPD App: Click Here
Download the Royal Mail App: Click Here

 

How is the food processed, packaged, and prepared for eating?

All our food is fully cooked, cooled, vacuum-sealed, and frozen. Simply defrost and heat the meals before eating for a quick and delicious meal.

 

How is the food delivered?

Your order will be shipped in a frozen state, packaged in insulated freezer bags to maintain low temperatures and ensure safe delivery in frozen condition.

 

How should I store the food after receiving it?

All food should be placed in the freezer immediately upon receipt to maintain freshness.

 

How long can I store the food in the freezer?

We recommend consuming your food within one month of purchase to enjoy the best quality and flavor.

 

Does the package include rice or noodles?

No, the package does not include rice or noodles. The rice or noodles shown in product photos are serving suggestions only.

 

What is the shipping cost if my order is under £68?

The minimum order amount is £35. If your order is less than £68, a shipping fee of £7.5 will apply. Orders over £68 qualify for free shipping.

 

Do you deliver to Northern Ireland?

No, due to import restrictions, we are unable to ship to Northern Ireland.

 

What payment methods do you accept?

We accept a variety of payment methods, including Visa, MasterCard, American Express, and PayPal, making it easy for you to complete your purchase.

  

How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number. Use this number to track the status of your order on the courier’s website.

 

Does HKTasty offer a rewards program?

Yes! Our rewards program allows you to earn points with every purchase. These points can be redeemed for discounts and gifts, and you can also earn rewards by referring friends to join.

 

How do I prepare the food after defrosting it?

Since all the food is pre-cooked, you simply need to heat it up following the instructions provided, such as steaming, microwaving, or pan-frying.

 

Will delivery take longer for remote areas?

Delivery times may vary depending on your location. For remote areas, deliveries might take an additional 1-2 days, but we strive to deliver as quickly as possible.