FAQ
Delivery Tips｜Tracking and Receiving Your Parcel
HKTasty mainly uses DPD Next Day Delivery and Royal Mail Tracked 24. To help you track your parcel and arrange receipt, particularly if you live in a flat or apartment, we recommend downloading the DPD or Royal Mail App to receive delivery updates and view the available delivery options.
DPD delivery options:
- Neighbour collection: Nominate a trusted neighbour to receive your parcel.
- Designated safe place: Such as your doorstep or garage.
- Collection point: Check whether collection from a nearby convenience store or collection point is available.
Royal Mail delivery options:
- Safeplace: Set a designated location, such as a garage; the courier may take a photograph as a record.
- Neighbour collection: View and set options through your tracking link.
- Post Office collection: Check whether collection from a Post Office is available.
Available options depend on the arrangements offered by the courier for your parcel, and your selected arrangement may not always be carried out. As your parcel contains frozen food, please choose an arrangement that allows you to receive it promptly and avoid delayed collection or leaving it unattended for an extended period.
Download the apps:
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number. You can check the latest delivery progress through the courier’s website or app.
When will my order be dispatched?
We operate on a pre-order basis. Orders are usually dispatched within 1–3 working days of placing your order, subject to stock availability. We dispatch Monday to Thursday only, excluding UK bank holidays.
How long does delivery take after dispatch?
Orders are sent using DPD Next Day Delivery or Royal Mail Tracked 24. Provided there are no courier delays, your parcel is normally expected to arrive the day after dispatch. This is an estimated delivery time rather than a guaranteed arrival date.
How is the food delivered? Please read before ordering.
Food is dispatched frozen and packed in insulated thermal bags or polystyrene boxes. Some thawing may occur during transit, and products may not arrive completely frozen solid. Please consider this before deciding whether to place an order.
How should I store the food, and how long can I keep it?
Keep food frozen and consume it within 3 months of purchase for the best quality and flavour. Where an individual product has a different date or storage instruction on its packaging, follow the product label.
How is the food prepared, and how do I serve it?
Our food is cooked, cooled, vacuum-sealed and frozen. Preparation and reheating methods vary between products. Please follow the instructions on each pack.
Does the package include rice or noodles?
No, the package does not include rice or noodles. The rice or noodles shown in product photos are serving suggestions only.
What are the delivery charges and minimum order?
The minimum order value is £35. Orders of £68 or more qualify for free standard delivery. A £7.50 delivery charge applies to orders below £68.
Where do you deliver?
We currently deliver within the UK, excluding Northern Ireland, the Channel Islands and destinations outside the UK.
What payment methods do you accept?
We accept a variety of payment methods, including Visa, MasterCard, American Express, and PayPal, making it easy for you to complete your purchase.
Can I change my delivery details?
Please ensure your delivery address and contact details are correct and arrange for someone to receive your frozen food. Contact us promptly if any details need changing; amendments may not be possible after dispatch. If an incorrect address, missed delivery or a delivery change you request results in additional costs or affects the condition of the food, we will assess the circumstances and discuss an appropriate resolution with you.
What if my delivery is delayed?
Processing and delivery times are estimates. Stock availability, severe weather, bank holidays or courier disruption may affect dispatch or arrival times. If a delay occurs, we will assist with enquiries.
Can I cancel, amend or return my order?
If you need to cancel or amend your order, please contact us as soon as possible. We will confirm whether changes are possible based on its processing and dispatch status. As our products are perishable, we do not generally accept returns due to a change of mind after delivery.
What if I receive an incorrect, damaged or faulty product?
Please contact us promptly by email or WhatsApp, providing your order number and photographs where possible. We will review the circumstances and arrange an appropriate resolution.
Does HKTasty offer a rewards program?
Yes! Our rewards program allows you to earn points with every purchase. These points can be redeemed for discounts and gifts, and you can also earn rewards by referring friends to join.
How can I contact you?
Email: info@hktasty.co.uk
WhatsApp: +44 7777 391691
For full details, please see our Delivery & Returns policy.