香港美食 全英直送

Delivery & Returns

Delivery & Collection

  • Delivery — Minimum order £35. Standard delivery is £7.50 for orders from £35 to £67.99, and free for orders of £68 or more.
  • Collection — Free collection in Fareham. No minimum spend.

Free collection in Fareham with no minimum spend

Choose Pickup at checkout and collect your order from HKTasty, 128 Gosport Road, Fareham PO16 0QN. Orders are usually ready in 2–4 days. Please wait for your collection confirmation before travelling.

Get directions on Google Maps

Processing & Dispatch

Orders are usually dispatched within 1–3 working days of placing your order, subject to stock availability.

We dispatch Monday to Thursday only. We do not dispatch on Fridays, weekends or UK bank holidays.

Delivery After Dispatch

Orders are sent using DPD Next Day Delivery or Royal Mail Tracked 24.

Provided there are no courier delays, your parcel is normally expected to arrive the day after dispatch. This is an estimated delivery time rather than a guaranteed arrival date. Courier delays may affect the actual delivery date.

Delivery Areas

We currently deliver within the UK, excluding:

  • Northern Ireland
  • The Channel Islands
  • Destinations outside the UK

Frozen Delivery｜Please Read Before Ordering

Food is dispatched frozen and packed in insulated thermal bags or polystyrene boxes. Some thawing may occur during transit, and products may not arrive completely frozen solid. Please consider this before deciding whether to place an order.

Frozen Food Storage

Keep food frozen and consume it within 3 months of purchase for the best quality and flavour. Where an individual product has a different date or storage instruction on its packaging, follow the product label.

Preparation and reheating methods vary between products. Please follow the instructions on each pack.

Tracking Your Order

Once your order has been dispatched, you will receive an email containing tracking information. You can follow your parcel through the courier’s website or app.

We recommend downloading the DPD App or Royal Mail App and keeping an eye on delivery notifications.

As your parcel contains frozen food, please avoid rescheduling delivery to a later date or making arrangements that could leave it unattended for an extended period.

Delivery & Receipt of Your Order

Processing and delivery times are estimates. Stock availability, severe weather, bank holidays or courier disruption may affect dispatch or arrival times. If a delay occurs, we will assist with enquiries.

Please ensure your delivery address and contact details are correct and arrange for someone to receive your frozen food. Contact us promptly if any details need changing; amendments may not be possible after dispatch.

If an incorrect address, missed delivery or a delivery change you request results in additional costs or affects the condition of the food, we will assess the circumstances and discuss an appropriate resolution with you.

If you receive damaged, incorrect or potentially faulty food, please contact us promptly by email or WhatsApp, providing your order number and photographs where possible.

Cancellations, Returns & Refunds

If you need to cancel or amend your order, please contact us as soon as possible. We will confirm whether changes are possible based on its processing and dispatch status.

As our products are perishable, we do not generally accept returns due to a change of mind after delivery.

If you receive an incorrect, damaged or faulty product, we will review the circumstances and arrange an appropriate resolution.

Contact Us

For questions about your order or delivery, please contact us via: